Processing and shipping times are estimates. I will do my best to meet or exceed the timeframe posted, but shipping may be delayed due to family needs or during seasons with unusually high volume of business. If you need an item by a specific date, please notify me in the notes and consider opting for Expedited Shipping.
CANCELLATIONS: Cancellations must be received within 24 hours and prior to processing for shipment. After this time, cancellation may not be guaranteed.
Your files will be available to download once payment is confirmed.
UPDATED HOLIDAY ORDER & SHIPPING DEADLINES:
Due to longer processing and shipping times by suppliers and the postal service, orders will need to be placed earlier this year for pre-Christmas delivery. Please be sure to order prior to December 1 for standard shipping.
Orders placed between December 1 and December 7 will need to be upgraded to Priority or UPS shipping to guarantee delivery before Christmas.
Orders placed between December 8 and December 15 will need to be upgraded to rush processing and 2-3 day UPS shipping.
Once orders are processed and shipped, we cannot be responsible for delivery times or processing by the shipping agent (USPS or UPS).
Thank you for your patience and understanding as we work with longer processing and shipping times from our vendors.
Items sent Standard Shipping are typically sent via USPS First Class Mail with tracking, with an option to upgrade to First Class insured. Heavier items are sent Priority Mail with insurance and tracking. For best results, First Class Insured or expedited shipping via USPS Priority Mail is recommended.
The customer is responsible for providing accurate shipping information. In the case that an item is returned undeliverable or does not arrive based on errors in the shipping address, the customer agrees to pay for a replacement item and/or additional shipping costs incurred. The seller assumes no responsibility for packages lost or misdirected by the USPS or UPS. (Again, Insured or priority shipping is recommended.)
Just contact me within: 14 days of delivery
Ship items back to me within: 21 days of delivery
Please contact me if you have any problems with your order.
If you are not happy with the item your purchased, please let me know within 14 days of receipt. I'll be happy to refund your purchase (minus the original shipping costs) or exchange the item once I receive the item(s) back. Shipping costs associated with sending items back are the responsibility of the customer.
Because of the delicate nature of original artwork & handmade jewelry, items must be shipped back in original packaging (or as close to original as possible). Refunds will only be applied if items are returned in good condition and able to be resold, so please package your item carefully.*** Diffuser jewerly may not be returned once used. *** I also encourage you to track your item as I am unable to issue a refund until I have received the item.
For information on wholesale pricing/quantities, please contact me at firstname.lastname@example.org. Thank you!