Welcome

Last day to order for Christmas delivery for 2018 is December 15. After this date, items may not ship until after the Christmas holiday.

Processing and shipping times are estimates. I will do my best to meet or exceed the timeframe posted, but shipping may be delayed due to family needs or during seasons with unusually high volume of business. If you need an item by a specific date, please notify me in the notes and consider opting for Expedited Shipping.

CANCELLATIONS: Cancellations must be received within 24 hours and prior to processing for shipment. After this time, cancellation may not be guaranteed.

Digital downloads

Your files will be available to download once payment is confirmed.

Shipping

Most items come with free standard shipping via the USPS within the United States. Larger / heavier items may incur an additional shipping fee.

The customer is responsible for providing accurate shipping information. In the case that an item is returned undeliverable or does not arrive based on errors in the shipping address, the customer agrees to pay for a replacement item and/or additional shipping costs incurred.

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Returns and exchange details

If you are not happy with the item your purchased, please let me know within 14 days of receipt. I'll be happy to refund your purchase (minus the original shipping costs) or exchange the item once I receive the item(s) back. Shipping costs associated with sending items back are the responsibility of the customer.

Because of the delicate nature of original artwork & handmade jewelry, items must be shipped back in original packaging (or as close to original as possible). Refunds will only be applied if items are returned in good condition and able to be resold, so please package your item carefully.*** Diffuser jewerly may not be returned once used. *** I also encourage you to track your item as I am unable to issue a refund until I have received the item.

Additional

For information on wholesale pricing/quantities, please contact me at rakstardesigns@gmail.com. Thank you!

Legal imprint